The operating system
for restaurants
POS, online ordering, phone orders, kitchen, delivery, payments, loyalty and reporting — one system instead of six. Keeps taking orders when the internet drops.
No commission on your own orders · Keep your card processor · Set up in days, not months
Everything you need to run your restaurant
One platform instead of a POS, an online-ordering app, a phone line, a delivery service, a loyalty program and a reporting dashboard that never agree with each other.
Point of Sale
Fast, touch-friendly ordering for counter, dine-in and takeout — on a POS terminal, a tablet, a laptop or a phone. Keeps working offline.
AI Phone Ordering
An AI agent answers the phone, takes the order from your live menu, quotes the real price, and drops it straight into the kitchen. It never puts anyone on hold.
Online Ordering & QR
Your own branded storefront and per-table QR codes. Pickup, delivery and scheduled orders, with zero third-party commission on what you sell.
Kitchen Display
Live tickets by station, with prep timers and a bump bar. New orders land with a sound the line can actually hear over a hood fan.
Packing Display
A dedicated screen for to-go and delivery: what is bagged, what is still missing, and what is waiting for a driver.
Dine-in & Tables
Floor plan, table status, open checks and bar tabs, coursing, seat numbers, and splitting the bill by seat or by item.
Delivery & Dispatch
Draw delivery zones on a map, set per-zone fees and minimums, dispatch to your own drivers or to Shipday, and track the run live.
Payments
Cards online and at the counter, through the processor you already use — we build that integration. Stripe and Helcim run today. The money goes to your bank, not through us.
Customer Notifications
Text and email at the moments you choose — accepted, in the kitchen, ready, on the way, delivered — in your own words and your own language.
Customers & Loyalty
Every order builds a profile. Points, rewards, order history, and a caller ID pop so whoever picks up the phone already knows who it is.
Reservations & Waitlist
Take bookings from your site, seat them against your real floor plan, and confirm by text.
Inventory & Purchasing
Counts, purchase orders, vendor costs and waste tracking — so you find out what a plate really costs you.
Staff, PINs & Scheduling
PIN sign-in, shift scheduling, time clock, timesheets, and permissions so each role only sees what it should.
Reports & Analytics
Day close, shift reports, payroll, owner summary and item profitability — on screen or printed on the receipt printer at close.
Multi-restaurant
One location or a whole group from a single account, each with its own menu, staff, printers and numbers.
Every call answered. Every order taken.
The phone rings during the dinner rush and nobody is free to pick it up. That call is a customer who orders somewhere else. The agent picks up, takes the order from your real menu, reads it back, and sends it to the kitchen like any other ticket.
- Answers every call on the first ring — no more busy signal during the rush
- Knows your live menu, sizes, crusts, modifiers, prices, hours and delivery zones
- Recognizes returning callers by number, greets them by name, and offers their usual
- Checks order status, wait time, gift-card balance and whether you deliver to an address
- Books reservations, takes a message for you, and texts a payment link when you want one
- Speaks English, Spanish, French and Chinese — and switches when the caller does
Incoming call
● Live · answered by AI
Illustration of a call the agent can handle.
Whose processor runs the card
Tell us who processes your cards today. Building that integration is part of onboarding, not an upsell.
Where the money goes
Rakoon is a flat monthly fee for the software — not a slice of your sales.
Keep your processor. Keep your rate.
Almost every POS on your shortlist makes its money on the card, not on the software — which is why every one of them needs you to switch processors. We are built the other way round. Rakoon connects to the processor you already have, and we charge a flat monthly fee for the software.
You spent time negotiating that rate with someone who answers the phone. Keep them.
- Rakoon is processor-agnostic. The card side is not where we make our money, so we have no reason to push you anywhere
- Stripe and Helcim run today. Whoever you already use, we build that integration as part of getting you live
- Online and in-person both settle through the processor you picked — one set of numbers, one statement to reconcile
- Zero commission from us on your own orders, however many you take
- Card readers at the counter, plus a customer-facing display for tipping and signature
- Cash drawer, register counts and a day close that reconciles against the processor
- Gift cards, house accounts, split payments and refunds handled in one place
Runs on the screens you already have
Counter, table, kitchen, lobby and pocket — one menu, one set of numbers, behind all of them.
Desktop POS
A Windows app for the counter that updates itself and prints straight to your receipt and kitchen printers.
Tablet & browser
The same POS in any browser. Nothing to install, nothing to maintain, works on hardware you already own.
Handheld
Take the order at the table and fire it to the kitchen before you have walked back to the till.
Self-serve kiosk
A lobby screen that takes the order and the payment while your staff keeps making food.
Kitchen & packing displays
Tickets on the line and a separate screen for bagging to-go orders, each with its own alert sound.
Printers that just print
Receipt, kitchen and label printers over network or USB, with a queue that retries instead of losing a ticket.
The internet goes down. You keep selling.
Every cloud POS has the same bad night: the connection drops and the line stops. Rakoon keeps the menu and the open orders on the machine, so the till keeps ringing and the kitchen keeps printing. When the connection comes back, everything syncs on its own — no re-typing, no lost tickets, no paper backup.
Make it yours — or sell it as yours
Rakoon runs quietly under your brand. Built for restaurant groups, franchises and agencies who want a complete platform without spending three years building one. We power it; you own the relationship.
- Your logo, colors and brand name across the storefront and the apps
- Custom domain or subdomain for every location
- Branded receipts and a desktop POS app badged as yours
- Resell Rakoon to your own restaurants under your own name
Mario's Ordering
order.mariospizza.com
#A3E635
#18181B
#F97316
Plus everything else
The details that actually run a restaurant — included, not sold back to you as add-ons.
In the language your staff actually speaks
The whole system — POS, kitchen screens, storefront and the messages your customers receive — in six languages. A new hire should not have to learn English to ring up a pizza.
You are live in days, not months
Switching POS is the part every owner dreads. We do the heavy lifting.
We load your menu
Send us a photo of the menu, a PDF, or a link. We build it out — sizes, crusts, modifiers, prices, the lot — so you are not typing four hundred items yourself.
We connect your hardware
Printers, cash drawer, card reader, kitchen screen and the phone number for the AI agent. Your processor stays your processor.
We train your staff and stay on the phone
A shift or two of hand-holding, and a real person to call when something is odd on a Saturday night. Not a ticket queue.
Pricing that does not punish a good night
Marketplaces take a fifth of every order. Most POS companies take a slice of every card. We charge a flat fee and leave the rest alone.
One flat monthly fee
Per location. It does not go up because you had a good month, and there is no per-ticket cut.
No commission on your orders
Every order through your own site, your own phone line and your own counter is yours in full.
No setup fee, no lock-in
Onboarding, menu build and training are included. Month to month — stay because it works.
Tell us your size and what you need — we will send the number the same day.
Let's get you set up
Tell us a bit about your restaurant and what you need. We'll reach out to walk you through it and get you live — usually the same week.
- Personal onboarding, no setup fees
- We build your menu for you before day one
- Keep your brand, your customers and your card processor
- White-label and multi-location welcome
What are you interested in?
No commitment. We'll reach out to get you set up.
Ready to run the whole restaurant from one place?
Tell us about your restaurant and we'll show you exactly how it would work on yours — with your menu, not a demo one.